How do I contact BASCO Publications
with my questions or comments?
What program do I use to read
the files I bought and downloaded from your site?
You need to download and install Adobe
Acrobat Reader. Click the button below to be taken to the
Adobe website for the download and installation instructions:
Microsoft Excel required for all spreadsheets.
The download for the product
I purchased did not complete. How can I get my product(s)?
You should have received an email after
your order with links to each of the products. You can go
to these links, enter your user id and password, and download
the products again. If you don't have this email, you can
also go to this
page to download the products (you will of course still
need your user id and password.)
I do not know my user id or password,
how can I get them?
Publications with your name, email address, and which products
you ordered, and we will get back to you shortly to solve
the problem. Make sure the name and email address are the
same ones you indicated on your original order. You must provide
date of purchase; type of credit card; last four digits of
credit card. You will receive a response within 48 hrs.
I entered a valid Rebate Certificate
Number, but was told it was incorrect, what is wrong?
There are a few possibilities. The most
common problem is that you are not entering the rebate id
in the correct case. ID's are case sensitive, so you must
be sure to match the case with that of the rebate id given
to you. The other possibility is that the rebate id has expired.
ID's are only valid for 30 (thirty) days after they were initially